FLIR Strengthens Service Structure in the Middle East

New combined service and support center in Dubai for regional customers.

  • March 9, 2021
  • FLIR Strengthens Service Structure in the Middle East
    FLIR Strengthens Service Structure in the Middle East

Conveniently located next to Al Maktoum International Airport, the new facility with more than 3.100 m² will house state-of-the-art service and repair capabilities. The building features two service labs designed to meet the unique needs of the company’s Industrial and Defense Technologies businesses and products. It will be the new home to FLIR employees working in the United Arab Emirates – a group comprising skilled technicians, engineers, marketing and business development staff, and more.

More and faster service

“During my recent travels to the UAE, I visited our facilities and met with teams in Dubai and Abu Dhabi,” says FLIR President and CEO Jim Cannon. “I was impressed by their collaboration, as well as their technology innovation and deep focus on the customer experience. With this large new space, FLIR now presents a single face to our industrial and defense customers in an important part of the world where business is growing.” FLIR has maintained a service and sales capability in the UAE for more than 13 years. After Cannon’s visit, the company decided to create additional workspace to sustain growth and better support customers in the region.

“The new facility moves us closer to customers, trims repair turnaround time, and allows us to maximize efficiency,” says Mike Bowling, Regional Director for Global Customer Support and Facilities Manager of FLIR Systems Middle East. “We employed lean management practices, value stream mapping, and kaizen events to determine how best to optimize the building’s design and service center layouts to support current and future operations.”

 “This new facility is scalable, expandable, and will support our needs for the next decade,” Bowling adds. “It’s a tremendous asset that reaffirms our commitment to delivering superior service to customers across the Middle East.”