The collaboration enables Alfa Laval to provide more services to its customers, mainly in the food and selected energy applications for heat transfer technology, to achieve faster reaction times and secure higher uptimes, therefore providing an even better customer experience. By using the BenLink crowd platform, Alfa Laval can optimize Total Cost of Ownership (TCO) as well as reduce the CO2 footprint of its global service organization through minimizing travel distances and avoiding travels altogether.
International network of field technicians
Through this partnership Alfa Laval has access to BenLink’s global crowd platform to easily order and deliver services, using the vast network of over 4,000 local field technicians based in Europe, UK, US, and India. The technicians are qualified and specifically trained with Alfa Laval know-how. They are coordinated and supported through digital end-to-end processes, while delivering real-time maintenance and support under the supervision of Alfa Laval’s technical experts.
“We are excited about this strategic partnership with Alfa Laval. Over the last 12 months we have built a strong relationship and we are eager to bring this to a new level by supporting Alfa Laval in Europe and the US in growing their service business significantly,” states Riccardo Semadeni, CEO of BenLink. “This partnership will strengthen BenLink’s ecosystem and facilitate further expansion of our global service crowd, while addressing new industry segments. It also sets the foundation for the joint development of new and innovative services, using the latest digital technologies.”
“To be able to deliver an excellent customer experience is essential for our relationships with our clients,” says Nish Patel, President of the Food & Water Division, Alfa Laval. “With this collaboration, combining our technical expertise with their network, we will get more ‘feet on the street’ and will be able to deliver high quality service and maintenance even closer to our customers.”